(610) 931-9573 kiaci@pamperedpetz.net

FAQ

Got Questions? We’ve got Answers!

What areas do you service?

We proudly serve Pottstown (19464 and 19465), Sanatoga, Limerick, Royersford, Collegeville, Schwenksville, Gilbertsville, Spring City, and Trappe.

Why should I choose a pet sitter instead of boarding?

There are many pros to choosing a pet sitter over boarding your pet in a kennel. Stress associated with boarding kennels can make your pet anxious and unhappy. Furthermore, we provide one on one, individualized care and your pets end up with little to no distraction in their daily routines. They’ll get their exercise and be able to relieve stress playing in their normal environment and you get the added benefit of knowing someone is watching your home while you’re away.

What sets Pampered Petz apart from other pet sitters?

Pampered Petz is bonded and insured, as well as a member of Petsitters International and the National Association of Professional Petsitters. Our greatest joy is animals. We not only care for your pets while you are away but we strive to make your pet happy, well fed, exercised and loved. We take great pleasure in seeing you return home to a happy, healthy pet.

Who will be caring for our pets?

All of our petsitters are carefully selected through a rigorous screening process. They are mature, responsible adults with a devotion to animals. Each one must pass a thorough background check. When possible, your assigned petsitter will come to meet you during the consultation. We want you to develop a relationship with your petsitter so that you and your pets will be comfortable. We attempt to have the same petsitter care for your pets each time. However, in the event that they are unavailable, you will always have the opportunity to meet your temporary petsitter in advance.

How do I pay for services?

Payment is requested by the first day of each service. You may pay beforehand or leave payment for your pet sitter. For mid-day dogwalking clients, we request that payment be left each Monday (or the first day of the week that service is needed) for that week’s visits. Should you need to cancel any visits after payment has been made, you will receive a credit to be used for the next week’s service. For your convenience, payments can be made by cash, check made out to Pampered Petz or you can choose to pay by online by credit or debit card. To pay online, just click the link on your confirmation email and enter your card info. If payment is late, a $10 late fee will be added to the service order. For each add’l week that payment is not made, an additional $10 will be added.

What if I forget to leave payment?

If you forget to leave payment Monday or the first day of your service order, you can submit payment online within 24 hrs and the late fee will be waived.

May I leave a tip?

Absolutely! We are extremely proud of the sitters we have as part of the Pampered Petz team. Our sitters work extremely hard to ensure the safety and well-being of your pet at all times and they will often go above and beyond the call of duty. 100% of all tips go directly to the pet sitter. You can add a tip when submitting your payment via credit card, include the tip in your check, or you can leave cash for your pet sitter. 

What happens if I need to cancel a service?

Cancellations for Daily Dog Walking:
We understand you may decide to stay home from work for a variety of reasons. Please contact us before 9:00 am for same day cancellations. Cancellations after 9 am will be invoiced at half of the regular bill rate, as this time is reserved for your visit. In fairness to your petsitter, if they arrive for service and you do not need them, you will be responsible for the full charge for the visit.

Cancellations for Vacation Care:
For any vacation care/pet sitting requests consisting of 5 or more days of service, we require a 25% deposit to secure your pet sitting dates. Cancellations made with more than 14 days notice will have their deposit credited to their account to be used for future services. If cancellation is made 14 days or less from the start of service, the deposit will not be refunded.

Cancellations for Holidays:
Please understand that pet-sitting services and kennels receive more requests for reservations than they can handle during the holidays and may have turned away other clients in order to serve you during this busy season. For overnight pet sitting and vacation visits consisting of 5+ days of service that fall over a holiday, we require a 50% deposit to book service. Cancellations made with more than 14 days notice will have their deposit credited to their account to be used for future services. If cancellation is made 14 days or less from the start of service, deposit will not be refunded.

How do I schedule a service and how much notice do you need?

Service can be requested via our website under your Client login. You’ll receive an email confirmation within 24 hours. You can also email us at kiaci@pamperedpetz.net or call us at (610) 931-9573 to schedule service. We will always make every effort to accommodate all pet sitting requests. However, we can’t guarantee availability for last minute requests or holiday requests. Generally, one week notice is adequate notice to ensure availability for most requests. For overnight service, clients should always get their requests in as quickly as possible as we can only accommodate a limited number of overnight requests at one time. Please get holiday requests in as soon as possible to ensure availability.

What does it mean that you are bonded and insured?

We carry a liability insurance policy that protects you from financial loss in the event that we are liable for accidents that occur while caring for your pets. Any responsible professional business should carry liability insurance. Our dishonesty bond is there to give you peace of mind that you will be reimbursed in the event of theft from your home. It’s crucial to make sure anyone you hire to work in your home carries a dishonesty bond.

Can we trust you with a key to our home?

Access to your home can be provided via a spare key or garage code. If you provide us with a key to your home, the key will always be on your petsitter or safe in a lockbox. We take special precautions to protect you and your home. Keys are labeled with special coding so that it can not be tied to an address if misplaced. Professional petsitters work hard to establish a good reputation for providing reliable, secure, and professional services.

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