Got Questions? We’ve got Answers!
What areas do you service?
Why should I choose a pet sitter instead of boarding?
What sets Pampered Petz apart from other pet sitters?
Who will be caring for our pets?
How do I pay for services?
What if I forget to leave payment?
May I leave a tip?
Absolutely! We are extremely proud of the sitters we have as part of the Pampered Petz team. Our sitters work extremely hard to ensure the safety and well-being of your pet at all times and they will often go above and beyond the call of duty. 100% of all tips go directly to the pet sitter. You can add a tip when submitting your payment via credit card, include the tip in your check, or you can leave cash for your pet sitter.
What happens if I need to cancel a service?
We understand you may decide to stay home from work for a variety of reasons. Please contact us before 9:00 am for same day cancellations. Cancellations after 9 am will be invoiced at half of the regular bill rate, as this time is reserved for your visit. In fairness to your petsitter, if they arrive for service and you do not need them, you will be responsible for the full charge for the visit.
Cancellations for Vacation Care:
For any vacation care/pet sitting requests consisting of 5 or more days of service, we require a 25% deposit to secure your pet sitting dates. Cancellations made with more than 14 days notice will have their deposit credited to their account to be used for future services. If cancellation is made 14 days or less from the start of service, the deposit will not be refunded.
Cancellations for Holidays:
Please understand that pet-sitting services and kennels receive more requests for reservations than they can handle during the holidays and may have turned away other clients in order to serve you during this busy season. For overnight pet sitting and vacation visits consisting of 5+ days of service that fall over a holiday, we require a 50% deposit to book service. Cancellations made with more than 14 days notice will have their deposit credited to their account to be used for future services. If cancellation is made 14 days or less from the start of service, deposit will not be refunded.